From seeing friction to fixing it before it's felt.
Digital employee experience is where the unseen tax shows up: slow boots, crashing apps, support queues.
VX-One's DEX services run the full maturity curve from giving your team the platform and the playbook, to running the entire experience operation with AI-led remediation.
Ownership of the outcome shifts as you mature
Same platform, same telemetry, same goal. What changes from tier to tier is who operates it, your team, both teams, or ours.
Access (Customer-led)
See your estate. Own the outcome.
DEX platform access, endpoint experience monitoring, DEX score dashboards and a pre-built remote action catalogue with onboarding so your team runs a proactive model on your terms.
Transform (Side by side)
Your team, plus ours.
Deeper analysis, strategic recommendations, custom dashboards and custom remediations, accelerating value while your internal capability matures.
Automate (Fully managed)
Resolution, not deflection.
A managed experience operation: employees talk to Spark (AI IT agent) that executes fixes at first contact, while DEXOps remediates estate-wide issues before they're felt. SLA-backed, 24/7.
Visibility without action is just an audit.
Plenty oforganisations own a DEX tool. Far fewer get value from it because a dashboard doesn't fix anything, and most partners deploy it and disappear.
We don't hand you a report and wish you luck: we do the fixing, we stay, and we report what the business feels hours back, fewer tickets, faster starts not activity logs.
And unlike DEX-only partners, we own the other half too. When the data says it's the laptop, not the software, we're the ones who replace it so nothing falls in the gap.
Ownership of the outcome shifts as you mature
Same platform, same telemetry, same goal. What changes from tier to tier is who operates it, your team, both teams, or ours.
IT Leaders (CIO / CTO)
One partner. Less risk, same simplicity.
One accountable partner with full lifecycle security reducing risk exposure while simplifying vendor relationships.
HR Leaders (CHRO)
Faster onboarding. Productive from day one.
New hires get a fully provisioned, high-performing device automatically, no setup delays, no first-week friction, no lost productivity.
Finance Leaders (CFO)
Fewer tickets. Lower cost per device.
Proactive remediation catches issues before they're raised, cutting support ticket volume and reducing cost per managed device.
FAQs
Still have questions?
It depends on who you want operating the outcome.
Your team owns prioritisation and remediation: Access.
You want expert analysis and custom remediation built alongside your team: Transform.
You want operational accountability shifted to a partner, with AI-led support and SLAs: Automate.
Most organisations mature along the curve.
No. VX-One provides the DEX platform capability as part of the service, including the telemetry agent. If you already run a DEX tool, VX-One provides the operating model that turns its data into executed outcomes.
That’s where the value compounds. The agent behind your DEX service is the same one that powers intelligent lifecycle so experience fixes extend device life and defer refresh spend, while device-level evidence raises resolution rates. Each works alone; together they automate the whole employee-and-device journey under one accountable partner.
Less friction, faster fixes. At the lower tiers, IT finds and remediates issues like slow boots and app crashes before they become tickets. At Automate, employees get an AI IT agent that diagnoses issues from live telemetry and executes the fix on the device at first contact resolution, not deflection.
Start by turning on the lights.
Whether you're reducing cost, improving operations, or driving strategic transformation. It starts with visibility. Book your AI-driven device insight assessment today.
