Website Privacy Policy & Terms of Service
Effective date: 20-07-2026
Last updated: 20-07-2026
Part A: Privacy Policy
This privacy policy explains how VX One Ltd (“VX1”, “we”, “us” or “our”) collects, uses and protects personal data when you visit www.vx-one.com (the “Website”) or otherwise interact with us in connection with the Website. It is written to meet our obligations under the UK General Data
Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.
This policy covers our marketing and informational website only. Where we provide services to a client under a separate contract (for example a Master Services Agreement or order form), the data-protection terms of that contract, together with any associated data processing agreement, govern
our handling of personal data processed as part of those services.
1. Who we are and how to contact us
VX1 is the data controller for personal data processed through the Website. Our details are:
• Legal name: VX One Ltd
• Registered in: England & Wales, company number 17043752
• Registered office: Unit 20, Red Lion Business Park, Surbiton, Surrey, KT6 7QD
• Data protection contact: [email protected]
2. The personal data we collect
Depending on how you use the Website, we may collect the following categories of personal data:
• Identity and contact data, such as your name, job title, employer, email address and telephone number, where you provide them through an enquiry form, event registration or by contacting us.
• Communications data, the content of messages you send us and our correspondence with you.
• Technical and usage data, comprising IP address, browser type and version, device information, referring pages, and how you navigate the Website, collected via cookies and similar technologies.
• Marketing preferences, your choices about receiving marketing from us.
We do not intentionally collect special category data (such as health, ethnicity or political views) through the Website, and ask that you do not submit it to us via web forms.
3. How we collect your data
• Directly from you, when you complete a form, request information, subscribe to communications, or correspond with us.
• Automatically, through cookies and analytics technologies as you use the Website (see Section 7).
• From third parties, we may receive business contact data from lead-enrichment and data providers, and from publicly available professional sources, in accordance with those providers’ terms and applicable law
4. Lawful bases for processing
Under UK GDPR we must have a lawful basis for each processing activity. We rely on the following:
• Consent: for non-essential cookies and, where required, for electronic marketing.
• Legitimate interests: to respond to enquiries, to operate, secure and improve the Website, and to carry out business-to-business marketing to relevant professional contacts. We balance these interests against your rights and freedoms.
• Contract: to take steps at your request before entering into, or to perform, a contract.
• Legal obligation: where we must process data to comply with the law.
5. How we use your data
• To respond to your enquiries and provide information you request.
• To operate, maintain, secure and improve the Website.
• To send you business communications and marketing where permitted, and to manage your preferences.
• To understand how the Website is used, through aggregated analytics.
• To comply with our legal and regulatory obligations and to establish, exercise or defend legal claims.
6. Sharing your data
We do not sell your personal data. We may share it with:
• Service providers and processors who host the Website and provide analytics, marketing, CRM and communications tools on our behalf, under written agreements requiring appropriate safeguards.
• Professional advisers such as lawyers, auditors and insurers, where necessary.
• Group and delivery partners where relevant to your enquiry, under appropriate confidentiality and data-protection terms.
• Authorities and regulators where required by law, or to protect our rights, property or safety. A current list of the key third-party processors we use is available on request from [email protected]
7. Cookies and similar technologies
We use cookies and similar technologies to make the Website work, to remember your preferences and to understand how it is used. Strictly necessary cookies are always active. Non-essential cookies (including analytics and marketing cookies) are only set where you have given consent through our cookie banner, which you can withdraw or change at any time via the link in the footer.
For a full description of the specific cookies we use, their purpose and duration, please see our Cookie Notice.
8. International transfers
Some of our providers may process personal data outside the UK. Where they do, we ensure an appropriate safeguard is in place (such as an adequacy decision, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses) so that your data receives an equivalent level of protection.
9. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting or reporting requirements. Enquiry and marketing data is generally retained for 24 months after your last interaction with us, unless a longer period is required by law or to manage a live business relationship. When data is no longer needed, we delete or anonymise it.
10. Your rights
Subject to conditions in the UK GDPR, you have the right to:
• access a copy of your personal data;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing, including objecting to direct marketing at any time;
• data portability; and
• withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within one month. You will not usually have to pay a fee
11. Security
We maintain appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. However, no transmission over the internet can be guaranteed to be completely secure.
12. Children
The Website is a business-to-business site and is not directed at children. We do not knowingly collect personal data from anyone under 18.
13. Changes to this policy
We may update this policy from time to time. The current version is always available on the Website, and material changes will be indicated by updating the “Last updated” date above
14. Complaints
If you have a concern about how we handle your data, please contact us first at [email protected].
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Part B: Website Terms of Service
These terms of service (“Terms”) govern your access to and use of www.vx-one.com (the “Website”), operated by VX One Ltd (“VX1”, “we”, “us” or “our”), a company registered in England & Wales under company number 17043752, with its registered office at Unit 20, Red Lion Business Park, Surbiton, Surrey, KT6 7QD. By accessing or using the Website, you agree to be bound by these
Terms. If you do not agree, please do not use the Website.
These Terms govern use of the Website only. Any services we provide to clients are governed by a separate written agreement, and nothing on the Website constitutes an offer capable of acceptance or a binding commitment to supply services.
1. Using the Website
You may use the Website for lawful purposes and in accordance with these Terms. We grant you a limited, non-exclusive, revocable licence to access and view the Website for your own business and information purposes.
2. Acceptable use
You agree not to:
• use the Website in any way that breaches applicable law or regulation;
• attempt to gain unauthorised access to the Website, its servers or any connected systems;
• introduce malware, or otherwise interfere with the proper working of the Website;
• scrape, harvest or systematically extract data from the Website without our prior written consent; or
• use the Website to transmit unsolicited or unauthorised advertising.
3. Intellectual property
All content on the Website (including text, graphics, logos, the VX1 name and brand, page layout, and any frameworks, models or methodologies described) is owned by or licensed to VX1 and is protected by intellectual property laws. You may not copy, reproduce, republish or exploit any content except as expressly permitted by these Terms or with our prior written consent.
4. Third-party links
The Website may contain links to third-party websites. These are provided for convenience only; we do not control and are not responsible for the content, accuracy or practices of those sites, and a link does not imply endorsement.
5. No advice and no warranties
Content on the Website is provided for general information only and does not constitute professional, technical, legal or financial advice. While we take reasonable care to keep the Website accurate and up to date, we make no representations or warranties, express or implied, that the content is complete, accurate or current, or that the Website will be available, uninterrupted or error-free.
6. Limitation of liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Subject to the paragraph above, and to the extent permitted by law, we will not be liable for any indirect or consequential loss, or for any loss of profit, revenue, business, goodwill or data, arising out of or in connection with your use of, or inability to use, the Website. Our total liability arising out of or in connection with the Website is limited to £100.
7. Availability and changes to the Website
We may update, suspend, restrict or withdraw all or part of the Website at any time without notice. We do not guarantee that the Website, or any content on it, will always be available.
8. Changes to these Terms
We may amend these Terms from time to time by posting the updated version on the Website. Your continued use of the Website after any change constitutes acceptance of the revised Terms.
9. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.
10. Contact
Questions about these Terms can be sent to [email protected]