intelligent operations, simplified.
VX-One's AI-native platform runs the autonomous digital workplace: DEX intelligence that finds problems before your people feel them, device lifecycle services that procure, deploy, manage, replace and refresh - from first day to last. One platform, one partner, accountable for all of it.
Save money.
Spend only where it drives value across the digital workplace.
Reduce waste.
Cut the effort and cost that delivers nothing.
Increase productivity.
Give your people back the hours lost to friction.
Validate compliance.
Always audit-ready, checked continuously not once a year.
How we see it: real-time data from every device + what your people tell us = the full picture of every working day.
Two capabilities. One platform.
The whole problem, handled.
We keep your people's IT working day to day. And we handle their devices from order to retirement. Each is useful alone. Together, they cover the entire journey and each makes the other better.
25+
Years of global field service delivery
190+
Countries Served
5, 000+
Permanently employed, not subcontracted
Not two services stitched together.
One converged operating loop.
DEX and Lifecycle converge under one operating model, one platform, one team, one partner accountable for both.
DEX Services
We fix IT problems before your people feel them.
Real-time experience monitoring across every device and app
Predictive detection issues caught before the employee notices
Automated remediation at fleet scale
AI-led support through Spark: resolution, not deflection
Lifecycle Services
The right device, in the right hands, in any country.
Global sourcing, deployment and support across 190+ countries
One standardised lifecycle model, no regional patchwork
Refresh decided on performance evidence, not arbitrary timelines
Recovery, certified sanitisation and ESG-ready reporting
Run both with one partner
and there's no gap left for problems to fall into. That's the whole idea.
Two kinds of friction. One partner takes both.
Digital friction is the tech fighting your people: slow machines, frozen apps, the same tickets every day.
Operational friction is everything around it: getting a device to a new starter through customs, fixed, replaced, returned. Your people lose hours to both, every week.
IT
"We take a ticket, we resolve a ticket. All day."
A small team that can’t add headcount, stuck in reactive mode.
People & HR
“Our new starter begins Monday in a country we’ve never shipped to."
No local entity, no local supplier, no time.
Finance
"We held off refreshing to save money."
But a slow machine costs more in lost hours and support than a new one most teams just can't see it.
Procurement & Operations
"Customs held the shipment again. We had to redo the whole thing."
Cross-border shipping and procurement eating time and money.
The market is moving. We're already there.
VX-One is backed by decades of operational expertise in field service, logistics, lifecycle support, and device recovery at global scale.
149%
Over three years at the target maturity level and in the black from year one.
14,000
given back each year, the equivalent of several full-time people.
£1.75M
over three years against the investment, from support, software and device savings combined
In our world, there should be no tickets.
Most IT teams are stuck reacting. Gartner says 82% of organisations are. Getting out doesn't take more headcount. It takes a partner who fixes things before your people feel them. Tell us where it hurts most, and we'll start there.
The cheapest IT to buy is rarely the cheapest to run.
The price of a laptop, a licence or a support contract is the part you can see. The cost of friction lost hours, repeat tickets, security exposure is far larger, and almost nobody measures it. We do.
WHAT YOU SEE
Purchase price. Licence fees. The support bill. The numbers already on a spreadsheet and the easy place to cut.
WHAT IT ACTUALLY COSTS
The hours lost to friction, the tickets it generates, the productivity it drains and the risk it carries. Invisible on the spreadsheet and usually the bigger number.
VX-ONE
Real total cost of ownership isn't what something costs to buy. It's what it costs to live with. We make that visible so you spend where it actually pays back.
FAQs
Still have questions?
Because every problem your people have involves both. When the laptop comes from one supplier and the support from another, problems get bounced between them and you pay twice. With one partner, we can tell a software fault from a worn-out machine, fix the right thing first time, and nobody can say “not our problem.”
Two things. We keep your people’s IT working by watching how every device and app performs and fixing problems remotely, usually before anyone notices. We handle the devices themselves buying, building, shipping, supporting, replacing and retiring them in 190+ countries. Together, these form the operating model Gartner calls Digital Workplace Operations Automation (DWOA).
A dashboard tells you what’s wrong; it doesn’t fix anything. Most organisations that buy monitoring tools stay exactly as reactive as before, because nobody has time to act on the data. We’re not a tool we’re the team and the service that does the fixing, with your monitoring data as the trigger. You keep control; we do the work.
Yes, 190+ countries through our global delivery network, with VX-One as the single accountable party. One contract, one catalogue, one number to call. Customs, local logistics and in-country hands included, so a new starter in Cairo or Costa Rica is our problem to solve, not yours.
Start by turning on the lights.
Whether you're reducing cost, improving operations, or driving strategic transformation. It starts with visibility. Book your AI-driven device insight assessment today.
